User Manual

When you open NovaCore, the Login window will open up. From this window you can do several things:

•Log into NovaCore

•Launch Remote Support

•See how many NovaCore licences your company has, how many of those licences are in use at the time of logging in and who is using them.

Username and Password

When you first log into NovaCore, use the default user name and password:
 

•Username: RTOADM

•Password: MANAGER (note that this must be UPPER CASE)

To change the password once you have logged into NovaCore see Change Password.

Connection Profile

The Connection Profile defines the connection settings to the database. These are usually configured automatically during setup. In a multi-server environment you can use the drop-down arrow to select which database installation to connect to.

If, due to network restrictions or firewalls, the Connection Profile cannot be found NovaCore will use the settings that are the most likely to match the connection profile settings. Instead of the Connection Profile you will see the Database server and filename. This should not affect login and you can login as usual. However if the settings are not correct or have changed check with your IT staff what to enter in these fields to successfully login.

Licences

The Licence button shows how many NovaCore licences your company has and how many of them are in use at the time of logging in. Select the Licence button to see who in your company is currently logged into NovaCore.
 

Sometimes the Licence button may read INVALID. If this is the case, you will not be able to log in to NovaCore and must contact your NovaCore administrator.
 

If your licence is due to expire, a warning is displayed on the login screen as in the example below. The warning will start showing 30 days before licence expiry. Select Click here to renew now to renew the licence.
 

Remote Support

The lifebelt icon is for remote support.

The remote support feature enables a member of the NovaCore team to see your screen during a support call. Select the remote support icon and give the displayed ID number to the NovaCore team member.

To log into through your browser:

Traditional login with Username and Password

1.Go to https://novacore.cloud
 

2.Enter in your Username and Password. Your Username is: your organisation name, backslash, your login name. For example: NOVACORE\ADMIN.
 

3.Log in.

Single Sign-On (SSO) with your Microsoft Account

If you or your organisation have opted to use SSO as the login method for NovaCloud then the login page can be bypassed. Note that your account will need to have been setup for SSO by NovaCore.

1.Go to https://novacore.cloud/sso
 

2.If you are not already signed into your Microsoft account or you are signed into multiple Microsoft accounts then you will be redirected to the Microsoft account Sign in page.
 

3. If you have not logged into NovaCloud using SSO before you will be requested to grant NovaCloud permission to access your email address in your Microsoft account. NovaCloud relies on the Microsoft identity platform to validate you as a user and then uses your Microsoft account email address to associate you with your NovaCloud account.
Click the Accept button to complete the setup. Once you have accepted providing permission for the NovaCloud app to access your Microsoft account you will be logged into NovaCloud.

     

If you don't already have the NovaCloud Desktop app for Windows then download it from here and save it to your Desktop.

To log into NovaCloud Desktop

1.Open the app.
 

2.Traditional login with Username and Password
Type in your Username and Password. Your Username is: your organisation name, backslash, your login name. For example: NOVACORE\RTOADM.
Click Login.
 
Single Sign-On (SSO) with your Microsoft Account
To use Single Sign-On (SSO) using your Microsoft account click the Sign in with Microsoft button. By default your default web browser will open and request you to sign into your Microsoft account as described in 2. and 3. of the previous section.

3.Once you have logged into NovaCloud your login method will be remembered as your preference and only that method will be shown as an option when launching the NovaCloud Desktop app in the future. To show both options again hold down the Ctrl key on your keyboard when launching the app.