When you open NovaCore, the Login window will open up. From this window you can do several things:
•Log in to NovaCore •Set up Remote Support •See how many NovaCore licences your company has, how many of those licences are in use at the time of logging in and who is using them.
Username and PasswordWhen you first log into NovaCore, use the default user name and password: •Username: RTOADM •Password: MANAGER (note that this must be UPPER CASE)
To change the password once you have logged in to NovaCore see Change Password.
Connection ProfileThe Connection Profile defines the connection settings to the database. These are usually configured automatically during setup. In a multi-server environment you can use the drop-down arrow to select which installation to connect to.
If, due to network restrictions or firewalls, the Connection Profile cannot be found NovaCore will use the settings that are the most likely to match the connection profile settings. Instead of the Connection Profile you will see the Database server and filename. This should not affect login and you can login as usual. However if the settings are not correct or have changed check with your IT staff what to enter in these fields to successfully login.
LicencesThe Licence button shows how many NovaCore licences your company has and how many of them are in use at the time of logging in. Select the Licence button to see who in your company is using NovaCore.
Sometimes the Licence button may read INVALID. If this is the case, you will not be able to log in to NovaCore and must contact your NovaCore administrator.
If your licence will expire within the next week, there will be a warning on the login screen as in the example below. Select Click here to renew now to renew the licence.
Remote SupportThe lifebelt icon is for remote support.
The remote support feature enables a member of the NovaCore team to see your screen during a support call. Select the remote support icon and type in the Session ID number that the NovaCore team member gives you. |
To log in to
1.Go to https://novacore.cloud/ 2.Type in your Username and Password. Your Username is: your organisation name, backslash, your login name. For example: NOVACORE\RTOADM. 3.Log in.
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through your browser:
If you don't already have the NovaCloud Desktop app for Windows the first download it from here and save it to your Desktop.
To log in to NovaCloud Desktop
1.Open the app.
2.Type in your Username and Password. Your Username is: your organisation name, backslash, your login name. For example: NOVACORE\RTOADM.
3.Log in.
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